9a999 Privacy Policy

Data Collection

We collect certain information when you create an account and use services on the 9a999 platform. The main purpose of collecting this information is to provide you with a safe and smooth experience.

1.1 Information You Provide Directly

The information you provide yourself during registration and verification includes:

• Full name and date of birth (to confirm age — for 21+ verification)
• Mobile number and email address
• Bank account or mobile wallet number (for deposits and withdrawals)
• National ID card or passport details (for identity verification)
• Address and nationality information

1.2 Automatically Collected Information

When you use the 9a999 platform, some information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration and page visit information
• Login time and date, and account activity
• Information collected through cookies and similar tracking technologies

1.3 Transaction Information

Records of financial transactions are stored, including deposit amounts, withdrawal amounts, bonus usage details, and betting and gaming history.

Purpose of Using Information

Collected information is used only for specific and lawful purposes. 9a999 does not use your information for unnecessary or unauthorised purposes under any circumstances.

2.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer)
• Applying bonuses and promotional offers
• Managing the VIP programme and providing cashback
• Providing customer service and support

2.2 Security and Compliance

• Preventing fraud and unauthorised access
• Age verification (confirming 21+)
• Complying with Anti-Money Laundering (AML) regulations
• Detecting and investigating suspicious activity

2.3 Improvement and Analysis

• Improving platform performance and usability
• Identifying technical issues and resolving them quickly
• Creating relevant content and offers for Bangladeshi users

Data Storage and Security

9a999 uses industry-standard technology to protect your information. SSL (Secure Sockets Layer) encryption technology is used to secure all data transfers between the website and our servers.

3.1 Technical Security Measures

• 256-bit SSL encryption — on all data transfers
• Sensitive information stored in encrypted databases
• Two-Factor Authentication (2FA) available
• Regular security audits and vulnerability testing
• Automatic detection and blocking of suspicious logins

3.2 Data Retention Period

Information is retained for as long as your account is active and thereafter for the period required by applicable legal obligations. Financial transaction records are generally kept for a minimum of five years.

3.3 Limitations and Acknowledgement

Transmitting information over the internet is never 100% secure. 9a999 is committed to ensuring the highest level of protection, but no system is perfect — users are also encouraged to take their own precautions.

Sharing Information with Third Parties

9a999 never sells your personal information. However, limited sharing with certain trusted third parties may occur for the purpose of operating our services.

4.1 Authorised Third Parties

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer services — to complete transactions
• Identity verification services: to complete the KYC (Know Your Customer) process
• Game software providers: for technical integration — they do not receive your financial information
• Customer service platforms: to manage live chat and email support

4.2 Legal Obligations

Information may be disclosed under a court order, a lawful request from a law enforcement authority, or applicable legal obligations. In such cases, we provide only the minimum information necessary.

4.3 Prohibited Cases

Your information is never sold or rented to third-party marketers, advertisers, or any other commercial entity under any circumstances.

Cookies Policy

Cookies and similar technologies are used on the 9a999 website to improve your browsing experience and to keep the platform functioning correctly.

5.1 Types of Cookies

• Essential cookies: to maintain login sessions, ensure security, and run core functions — without these, the platform cannot work correctly.
• Functionality cookies: to remember your preferences (language, layout).
• Analytics cookies: to understand how long pages are visited — used to improve the platform.

5.2 Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent you from logging in to your account or completing transactions.

User Rights

Every user of the 9a999 platform holds specific rights regarding their own information.

6.1 Right to Access

You can contact us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Correction

If your account contains incorrect or outdated information, you can request a correction. Most information can be updated directly from your account settings.

6.3 Right to Deletion

If you request account closure, we will arrange to delete your information as quickly as possible in accordance with applicable legal obligations. Financial transaction records must be retained for the legally required period.

6.4 Right to Raise a Complaint

If you have any concerns about data protection, contact our customer support team directly. Additional information about user protection can be found on our Responsible Gaming page.

Protection of Minors

9a999 strictly does not provide services to anyone under the age of 21. Age verification is a mandatory step in the registration process.

We do not knowingly collect any information from minors. If we suspect a user has registered with a false age, that account is suspended until verified and cancelled if necessary.

Parents can report a suspicious account to our support team — all information will be kept confidential and action will be taken promptly.

International Data Transfers

In some cases, your information may be processed on servers located outside Bangladesh — particularly when using the infrastructure of game software providers and technology partners. In such cases, each provider is contractually bound to comply with international data protection standards.

Policy Changes

9a999 may update this privacy policy over time. If there are significant changes, a notification will be sent to your registered email or posted on the platform. The date of each update will be noted at the top of the page.

Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. If you object to any change, you may request account closure.

Contact

If you have any questions, concerns, or requests about this privacy policy, contact the 9a999 support team. Our live chat and email support is available 24 hours a day, 7 days a week — in both Bengali and English.

Email: [email protected]

Details about the company can be found on our About Us page. If any part of this policy is unclear, our FAQ page may offer a simpler explanation.